You can usually find steps on how to do this by visiting the software manufacturers web site. If you receive the same error, temporarily disable any anti-virus/anti-malware software that you have installed on your PC too. Once you have the firewall turned off, try to connect again in the iCloud support tool. To temporarily disable your Windows Firewall if it is enabled, follow the steps described in the following link: Sometimes firewalls may prevent your computer to communicate with our servers iCloud. The next step would be check to see if you have a firewall activated through your Windows software or through any anti-virus/anti-malware software you have installed. The first thing I would recommend is the following the steps described in this article: iCloud: account troubleshooting while everything in this article resolve your particular issue, there are steps that you can use. I know how important it is to have the synchronization of data between all the devices - I will certainly do my best to help. Looks like you're having trouble with the iCloud Support Tool on your PC. Thank you for using communities of Apple support, Urhixidur.
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